Housekeeping Manager - Grand Canyon South Rim

Xanterra Travel Collection•GRAND CANYON, AZ

2d•Onsite

About The Position

Manage housekeeping functions of lodging unit(s) to established company standards. Handle administrative functions related to guest service, personnel, building maintenance, inventory, and safety. Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Requirements

Two years working knowledge of housekeeping managerial/supervisory operations and procedures.
Two years’ experience in training entry level employees.
Demonstrated ability to direct, supervise and maintain high morale among staff; previous supervisory experience is preferred.
Ability to effectively listen to, understand and respond to concerns raised by employees and guests.
Effective analytical and decision making skills.
Basic knowledge of Windows-based computer programs such as Outlook and Word. Kronos knowledge desirable.
Possess physical ability to perform all housekeeping positions.
Able to meet all physical requirements of the job, which include repetitive motion of all extremities and the back including continual kneeling, bending, twisting, lifting, pushing and long periods of standing/walking.
Ability to maintain high quality of work & high energy while take more than 15,000-20,000 steps per work day at an elevation of 7,000 ft.
Constantly: Walk.
Frequently: Stand, handle, reach, bend, lift/carry up to 20 lbs, push/pull up to 100 lbs.
Occasionally: Sit, climb, crawl, squat/kneel, lift/carry up to 100 lbs.

Nice To Haves

Kronos knowledge desirable.

Responsibilities

Manage housekeeping functions of lodging unit to company standards.
Lead and manage housekeeping staff towards achieving the overall cleanliness and product quality of the hotel and its guest rooms.
Manage employee performance of housekeepers, inspectors and leads through effective training, coaching, annual reviews and corrective documentation when needed.
Report and follow-up on maintenance issues in a timely manner.
Write employee schedules, maintaining labor costs within budgeted amount.
Management of material and supply budget, direct labor budget and productivity.
Ensure security of Company and Guest property including all keys.
Be a role model for all safety, risk management and environmental policies on a daily basis, enforcing policies with staff as needed.
Maintain effective lines of communication regarding issues and other department activity to the department office staff or other department managers.
Handle administrative duties such payroll timekeeping, personnel forms, comment cards, etc.
Coordinate scheduled inventories for linens; maintain appropriate levels for amenities and other housekeeping supplies.
Maintain rooms to standards for National Park Service Concessions evaluations at all times.
Communicate effectively with Housekeeping Managers/Assistant Managers, Rooms Office staff, Front Desk, Maintenance, Porter staff, Laundry staff and other departments and guests.
Maintain a courteous and helpful behavior towards guests and fellow employees. Exercise tact and discretion always, while on duty.
Assist or work at other Housekeeping units on the property when needed.
Perform opening duties for Rooms Department/Housekeeping as assigned.
Ability to communicate with a 2-way device while on duty.
Other duties as assigned.