Rooms Housekeeping - Temporary Housekeeping Manager

Omni Hotels & Spas•New York, NY

5d•Onsite

About The Position

To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example. Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations. Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. Maintains open and clear communication with all departments and guests to ensure consistent service. Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls. Monitor Housekeeping inventories to ensure adequate levels are maintained. Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis. Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc. Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis. Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects. Participates in energy conservation efforts. Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies. Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Requirements

Experience in managing and directing Housekeeping functions.
Knowledge of quality assurance for Housekeeping departments.
Understanding of department cost control measures.
Ability to provide support to Executive and Asst. Executive Housekeeper.
Skills in monitoring quality assurance.
Proficiency in providing courteous, personalized, attentive, sincere, and consistent Guest Service.
Ability to respond promptly and efficiently to inquiries, requests, and complaints.
Skills in resolving difficult or unusual guest problems.
Ability to maintain open and clear communication with all departments and guests.
Ability to identify ways to improve service efficiency and effectiveness.
Experience assisting with opening and PM shifts.
Experience maintaining turnover to an acceptable level.
Experience in uniform control, purchasing, and issuance.
Experience handling guest requests.
Experience conducting monthly meetings.
Experience with quality assurance in public spaces and guest rooms.
Experience managing linen and supply inventories.
Experience purchasing linen and supplies.
Experience with scheduling.
Experience with Kronos and payroll cost controls.
Ability to monitor Housekeeping inventories.
Ability to maintain close communication and interaction with Front Desk and Engineering departments.
Ability to report all maintenance issues.
Ability to inspect the cleaning and servicing of all guestrooms.
Ability to inspect all vacant rooms daily.
Ability to prepare and complete reports.
Ability to identify cleaning defects and reassign them.
Ability to complete full inspection forms.
Experience overseeing Housemen.
Ability to ensure Housemen are working appropriately with GRA’s.
Ability to ensure Housemen are completing all daily duties/special projects.
Participation in energy conservation efforts.
Ability to respect hotel property and work areas.
Ability to keep work areas clean, well-maintained, stocked, and properly stored.
Ability to eliminate waste of supplies.
Ability to assist in maintaining Omni standards of cleanliness.
Ability to assist in maintaining a highly motivated and trained staff.

Responsibilities

Manage and direct all Housekeeping functions.
Participate in quality assurance for the Housekeeping department.
Implement department cost control measures.
Provide support to the Executive and Asst. Executive Housekeeper.
Ensure Omni standards are met by monitoring quality assurance.
Provide courteous, personalized, attentive, sincere, and consistent Guest Service.
Respond promptly and efficiently to guest inquiries, requests, and complaints.
Resolve difficult or unusual problems with guests.
Maintain open and clear communication with all departments and guests.
Identify ways to improve service efficiency and effectiveness.
Assist with opening and PM shifts.
Maintain turnover to an acceptable level.
Manage uniform control, purchasing, and issuance.
Handle guest requests.
Conduct monthly meetings.
Oversee quality assurance in public spaces and guest rooms.
Manage linen and supply inventories.
Purchase linen and supplies.
Assist with scheduling.
Manage Kronos and payroll cost controls.
Monitor Housekeeping inventories to ensure adequate levels.
Maintain communication with Front Desk and Engineering departments.
Report all maintenance issues.
Inspect the cleaning and servicing of all guestrooms.
Inspect all vacant rooms daily.
Prepare and complete all necessary reports (VIP’s, Due-Out’s, V/D’s, etc.).
Identify cleaning defects and reassign them.
Complete full inspection forms for each GRA.
Oversee Housemen to ensure they are working appropriately with GRA’s.
Ensure Housemen complete all daily duties and special projects.
Participate in energy conservation efforts.
Maintain hotel property and work areas by keeping them clean, well-maintained, stocked, and properly stored.
Eliminate waste of supplies.
Assist in maintaining Omni standards of cleanliness.
Assist in maintaining a highly motivated and trained staff.