Housekeeping Manager

AccorHotel•Kohala Coast, HI

1d•Onsite

About The Position

The Housekeeping Manager will be responsible for ensuring that the luxury standards of Housekeeping expected at Fairmont Orchid are met and exceeded. This individual will succeed by working with the Assistant Director in recruiting the best talent, perpetuating superior training/retraining, and ensuring standards are consistently upheld. We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Requirements

Previous leadership experience, required
Proven ability to build and maintain good relationships with all stakeholders
Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Recognized commitment to cleanliness and exceeding guest expectations
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Responsibilities

Upholding brand (LQA) standards of the department.
Review LQA audits to identify areas of improvement and implement initiatives to improve service.
Manage all housekeeping colleagues to include interviewing, retention, training, coaching and discipline.
Maintain colleague performance logs and escalate concerns to ADOH.
Conduct continuous inspections of all areas to ensure that quality standards are being met and SOPs are being followed.
Assist in maximizing hotel profitability by property managing expenses, labor and other resources.
Assist in the administrative and management of the Housekeeping operation to include but not limited to payroll, scheduling and other duties.
Oversee inventory and top off PAR levels as needed.
Own all guest complaints at the highest level and follow through to ensure complete satisfaction.
Guarantee 100% quality of all VIP and Site Visit rooms.
Involvement in special projects.
In the absence of the Assistant Director of Housekeeping, assist the Director of Housekeeping to ensure all responsibilities and tasks are met.
Other duties as assigned by the Director of Housekeeping and Assistant Director of Housekeeping.

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices.
Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program.
15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
Incentive Bonuses are available
50% discounts at hotel restaurants
50% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls.
Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary food & beverage on property