Housekeeping Manager

LMLC OPERATIONS LLC•Big Sky, MT

28d•Hybrid

About The Position

The Housekeeping Manager oversees all aspects of residential housekeeping operations, including private residence cleaning, laundry, supply inventory, scheduling, training, discipline, and inspection of residence properties, including off-season cleaning projects. The Manager is responsible for hiring, training, coaching, and supervising Housekeeping Associates and creating weekly schedules, all while maintaining a positive and friendly attitude with member owners and Associates. This role serves as the primary liaison between member owners and the housekeeping team.

Requirements

High school diploma or GED required; Associate degree preferred.
Minimum of 2 years of experience in a supervisor or lead housekeeping position.
An additional 3 years of general housekeeping experience.
Knowledge of proper cleaning techniques, requirements, and use of equipment.
Knowledge of proper chemical handling.
Ability to input and access information in the property management system and other computer systems.
Fluency in English, both verbal and written.
Ability to work a flexible schedule, including mornings, nights, holidays, and weekends when needed.
Valid driver's license and clean driving record required (parking tickets are acceptable).
Ability to pass a criminal background screen.
Ability to maintain confidentiality of member owner and guest information.

Responsibilities

Communicate additions or changes to assignment sheets as they arise throughout the shift.
Inspect homes cleaned by assigned housekeepers using the designated checklist; contact housekeepers directly and relay any deficiencies to be corrected.
Update home status after approving cleanliness and condition in accordance with departmental standards.
Identify staffing needs, obtain approval for additional positions, and work with Human Resources to source and hire candidates.
Interview, screen, and complete reference checks for candidates, seeking approval to hire.
Conduct weekly, monthly, and quarterly performance reviews.
Address performance issues as they arise.
Report maintenance repairs and submit to management; contact Engineering directly for urgent repairs.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Perform other tasks as assigned by management.
Supervises Housekeeping Associates, including hiring, training, coaching, scheduling, performance reviews, and disciplinary action when necessary.