Housekeeping Manager

Sonora Resort•Campbell River, BC

29d•Hybrid

About The Position

We are hiring a Housekeeping Manager to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Our staff have a passion for delivering an exceptional service experience for our guests and enjoy working in a fast-paced, dynamic and beautiful environment. Working at Sonora Resort, a Relais & Chateaux property, means you are part of a team of passionate professionals focused on working together to deliver an exceptional hospitality experience. Advance your career and grow professionally under the Relais & Chateaux brand alongside a dedicated management team and dynamic seasonal staff. The Sonora lifestyle is unique and exciting, well-suited to those who love exploring the outdoors and working in an environment where every day presents new challenges and opportunities for growth. Sonora Resort is a remote location located in the Discovery Islands of British Columbia. During the pre-season (February to Mid-April), this position offers a hybrid work-from-home schedule, with one pre-determined shift (5-10 days) per month required working onsite at Sonora Resort, and the option to work from home for the remainder of the month. During the operational season from Mid-April to Mid-October, the Housekeeping Manager will work on site at the Resort in shift work rotations. We are seeking a start date as soon as possible.

Requirements

Must be legally authorized to work in Canada and fluent in English.
2+ years Housekeeping leadership experience, preferably in a senior role of responsibility in a luxury hotel.
Thorough understanding of the operations of housekeeping; experience in a live-in resort environment is preferred.
Proven service leadership skills with the ability to inspire colleagues to deliver meticulous room and outstanding service to our guests.
Proficiency with MS Office suite and Outlook; experience with Opera PMS is an asset.
Meticulous eye for detail and a passion for excellence in guest service.
Creative and innovative approach to problem-solving.
Be able to meet the physical demands of the job - repetitive tasks, handling heavy loads, a combination of sitting, walking, standing for extended periods of time, bending, crouching, kneeling.

Nice To Haves

Second languages are an asset.
Degree or diploma in Hotel Administration, Hospitality, Tourism or related field is an asset.
First Aid certificates are an asset.

Responsibilities

Maintaining the impeccable cleanliness and presentation standards essential to Relais & Châteaux expectations.
Providing leadership and operational oversight of all housekeeping operations, including guest room and public area cleanliness, room assignments, amenity coordination, and inventory control, ensuring every guest touchpoint reflects luxury hospitality excellence.
Set expectations and hold the housekeeping team accountable for demonstrating best practices in accordance with Relais & Châteaux expectations.
Ensure all guest areas, including guest rooms, common spaces, meeting locations, and washrooms, are maintained to the highest cleanliness and presentation standards.
Collaborate with Housekeeping Supervisors to ensure all team members have the resources required to perform their responsibilities.
Work alongside housekeeping team members with room cleaning when required.
Coordinate all room arrivals and departures with the Operations Manager, maintain ongoing communication with Guest Services regarding room status for check-ins and check-outs, and perform room checks as required.
Source and order turndown gifts, room amenities, and departmental supplies. Order and track inventory for all housekeeping supplies and non-alcoholic beverage stock for guest rooms and common areas, ensuring all storage closets and rooms are adequately stocked.
Manage all staff accommodations, room assignments, and housing for seasonal and contract employees.
Conduct all administrative work including scheduling, inventory control, purchasing processes, maintenance logbooks, opening/closing duties, and checklists.
Ensure regular, ongoing communication through pre-shift briefings and team meetings, including detailed guest requests to team members.
Coordinate with the Event Manager to execute special event requirements, including floor plans and BEO tasks, and work closely with the Dining Room Manager for liquor inventory control and delivery for guest rooms.
Maintain effective working relationships and clear communication with all colleagues and departments.
Coordinate with relevant departments for timely delivery of room amenities.
Ensure all equipment, fixtures, and furniture are kept in optimal condition and used safely in coordination with the Maintenance Manager.
Keep the laundry room and storage areas tidy and organized.
Assist with guest profiles and preferences in the resort's CRM system to enhance personalization and service delivery.
Optimize revenue and control costs by monitoring productivity, revenues, and expenses to drive department profitability.
Actively participate in Sonora's environmental protection efforts and initiatives in working towards sustainable operations.
Follow effective employee relations practices including behavioral interviewing, supporting all in-house training, maintaining professional supervision of all employees, scheduling hours in a fair and equitable manner, evaluating performance on a timely basis and following all progressive discipline and documentation guidelines.
Recruit and evaluate employees on a timely basis to meet continual recruitment goals ensuring they are honest, fair and accurate.
Ensure proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands.
Provide supervision, direction, and leadership to achieve department goals. Delegate tasks fairly and equitably, encourage teamwork, and maintain professional oversight of all employees.
Complete Employee Performance and Development reviews on time and support all in-house training initiatives.
Uphold professional management standards and company policies, demonstrating a service-oriented approach and positive leadership that reflects Sonora Resort.

Benefits

Competitive salary and comprehensive extended health and benefits package.
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Wellness resources
A remote work policy in the pre-season, with the option to work from home up to 3 weeks per month during the non-operational season (No remote work during the operational season).
Opportunities for training, professional development and career advancement
Complimentary private lodging at Sonora Resort during our operational season.
Complimentary meals, snacks, and non-alcoholic beverages from our staff kitchen during operational season.
Water taxi transportation from Campbell River to/from the resort for scheduled work shifts.
Transportation to Richmond by flight for scheduled days off may also be available.
Staff fitness facility, staff lounge area and hot tub access.
Complimentary wifi, cable TV, mini fridge, and internet calling in each staff room.
Opportunities to enjoy marine activities when available, as well as access to many outdoor activities including hiking trails, trout pond fishing, and Florence Lake at the resort during leisure time.
Staff and Management social events are planned throughout the year.
25% discount on spa services and retail products at Island Currents Spa
25% discount on gift shop items
Special room rate for your immediate family members at Sonora Resort.
Special discounted rates for yourself at other Relais & Chateaux properties around the world.