SP - Housekeeping Manager
About The Position
The Housekeeping Manager provides professional leadership and strategic oversight of the Residential Housekeeping department, and Clubhouse and Aspire lodge keeping departments, ensuring the delivery of exceptional service standards across all residential properties. This role is responsible for departmental planning, staffing strategy, quality assurance programs, budget and cost control, training systems, and operational performance management. The Housekeeping Manager partners closely with Club Operations leadership to align housekeeping services with overall member experience goals, service standards, and operational objectives. This is a management-level position focused on departmental leadership, service excellence strategy, operational planning, and continuous improvement.
Requirements
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a closely related field.
- Minimum of 3–5 years of progressive leadership experience in hotel, resort, private club, or luxury residential housekeeping operations, including management of teams and departmental functions.
- Demonstrated experience with departmental budgeting, labor planning, service standards development, and operational performance management.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and property management or housekeeping systems.
- Valid driver’s license and ability to pass a MVR background check.
Nice To Haves
- Experience in luxury hospitality or private club environments.
- Bilingual in Spanish and English.
- Prior experience leading multi-property or large-scale housekeeping operations.
Responsibilities
- Lead and manage the Residential Housekeeping department, lodge keeping department, workforce planning, scheduling strategy, and performance management of supervisory and line-level associates.
- Establish, implement, and continuously improve housekeeping service standards, quality assurance protocols, and inspection programs to ensure consistent luxury-level service delivery.
- Develop and manage departmental operating procedures, training programs, and service guidelines aligned with Spanish Peaks standards and hospitality best practices.
- Oversee departmental budgeting, labor forecasting, inventory management, and cost control strategies to meet operational and financial objectives.
- Analyze operational metrics (productivity, quality scores, service response times, labor utilization) and implement process improvements to drive efficiency and service excellence.
- Partner cross-functionally with Clubhouse Operations, Facilities, Residential Services, and Membership teams to ensure seamless service delivery and proactive issue resolution.
- Lead recruitment, onboarding, training, coaching, and professional development initiatives for the housekeeping team.
- Ensure compliance with safety, sanitation, regulatory, and risk management standards applicable to hospitality and residential environments.
- Serve as a departmental leader within the overall Club Operations leadership team, contributing to service planning, guest experience initiatives, and continuous improvement projects.
Benefits
- Competitive Health, Dental, Vision Insurance Options
- 401(k) eligibility with bi-weekly match
- Discounted Employee Housing
- Paid Time Off
- Other voluntary insurance benefits available
- Company paid employee life insurance, short-term disability, and long-term disability
- Discounts to over 1,000 retailers through ADP LifeMart and Expert Voice
- Free transportation between the Club and housing
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
