Housekeeping Manager

LBA Hospitality•Huntsville, AL

8d•Onsite

About The Position

Supervises and controls the labor and costs of the housekeeping department. Maintains clean guest/public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

Requirements

One year of experience supervising at least 3 associates
Three years’ housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
High school diploma or equivalent
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Knowledge of supervising and managing staff techniques.
Thorough knowledge of materials, supplies and equipment used in the housekeeping department.
Knowledge of the entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts.
Knowledge of safety and security measures.
Ability to report or correct any hazardous conditions observed immediately.
Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.
Basic computer skills/experience: pull reports break out house, check house inventory.
Management skills: interview, train, coach, motivate, counsel, discipline and termination process.
Payroll: ability to input payroll, store timecards, and maintain weekly reports.
Ability to multi-task, remain service-centric.
Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
Assist guest with issues, being professional and maintaining hospitable caring attitude.
Establish and maintain effective working relationships with associates and department heads.
Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
Must be able to exercise discretion to maintain guest privacy.
Ability to understand and follow oral and written instructions.

Nice To Haves

Periodic overnight travel required may be required.

Responsibilities

Manage and coordinate the activities of the Housekeeping Team.
Maintain agendas and sign in sheets for daily shift meetings and monthly department meetings.
Train new housekeeping associates, provide ongoing coaching and written documentation of disciplinary actions.
Assist with interviewing and hiring for housekeeping and laundry departments.
Inspect all areas of the hotel: rooms, public space, back of the house, grounds to ensure sanitation, brand standards and all health and safety requirements are met.
Maintain the necessary items to effectively operate the housekeeping and laundry departments.
Ensure all equipment is in proper working order – vacuums, laundry equipment, carts, etc..
Ensure safety and security of guests/associates by overseeing room key controls.
Present training resources, including brand and vendor training, to all housekeeping staff for continuous education.
Schedule and work within the designated labor model.
Ensure all staff are following existing policies to maintain guest privacy; implement new policies, as needed.