Housekeeping Manager - INTERNAL OPENING FOR CURRENT KSU EMPLOYEES ONLY

Kent State•Kent, OH

1d•Onsite

About The Position

Manages housekeeping activities for a large unit such as Residence Services or Custodial Services for multiple facilities across campus. Reports to Assistant/Associate Director or other designated supervisor.

Requirements

High school diploma or equivalent plus formal course work or training in supervision, management or related area.
A minimum of five years progressively responsible custodial experience, to include three years supervisory experience.
Valid Ohio driver's license.
Knowledge of budgeting, inventory control, custodial operations, safety practices, and industry standards.
Skill in supervising, interviewing, evaluating, disciplining, and training employees.
Skill in planning and directing work activities, managing time effectively, and setting priorities.
Skill in resolving problems independently and making decisions.
Skill in interpersonal communication to effectively interact with University personnel and public, both in person and over the telephone.
Skill in written and electronic communication (e.g., to compose correspondence, reports, etc.).
Proficiency in Microsoft Word and Excel.
Ability to coordinate and monitor several projects simultaneously.
Ability to read and comprehend a variety of written materials.
Ability to develop/modify policies and procedures.
Ability to analyze information, identify trends, and take corrective action.
Ability to evaluate new products and equipment and determine their application to operations feasibility.
Ability to demonstrate proper use and operation of cleaning equipment.
Ability to perform basic mathematics (e.g., add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages).
Ability to lift 75 pounds.

Nice To Haves

Completion of a 2-year degree in a related field with evidence of continued training in custodial operations.
APPA training/certification.

Responsibilities

Plans and supervises Assistant Housekeeping Managers, Housekeeping Supervisors, Custodial Work Supervisors, Crew Leaders and other classified, temporary or student employees engaged in custodial activities for a large area of campus.
Exercises independent judgment in planning and directing work activities of employees, assigning and monitoring work duties and responsibilities, and establishing and modifying work methods, schedules, and priorities.
Interviews job applicants and conducts performance evaluations of classified employees.
Recommends formal personnel actions (e.g., hiring, termination, promotion, discipline, layoff/recall) for assigned employees and initiates appropriate action to implement recommendations.
Communicates and enforces policies and procedures; resolves problems; addresses employee and customer concerns and complaints and adjusts grievances.
Monitors and maintains records of employees' work hours, overtime/compensatory time, sick leave, vacation, performance, and related information; authorizes time worked and recommends the approval/disapproval of leave requests.
Ensures appropriate training of staff; identifies training needs; develops and implements training activities.
Develops departmental policies and procedures; evaluates and/or modifies existing programs and policies.
Determines staffing needs.
Prepares and monitors housekeeping budget; maintains fiscal records.
Oversees the work of outside contract cleaning services to ensure contract obligations are being met.
Monitors inventory control of equipment, furniture and supplies; contacts sales persons and vendors concerning products; purchases new equipment.
Coordinates housekeeping functions with other departments within the University.