Housekeeping Manager - Public Areas

Nemacolin • Wharton Township, PA

5d • Onsite

About The Position

As Housekeeping Manager, you shape the cleanliness, readiness, and service standards across Nemacolin’s hotel rooms, condos, luxury homes, public spaces, and other assigned areas. Your leadership connects daily housekeeping execution with guest satisfaction, associate development, safety, and financial performance. You will lead with a hands-on presence, develop a capable team, and help ensure every space reflects the level of care expected in a luxury resort environment.

Requirements

• High school diploma or GED required; bachelor’s or four-year degree preferred, and at least 18 years of age.
• 1-2 years of Housekeeping Manager experience overseeing housekeeping operations in a luxury resort setting, including experience working with international staff.
• Proven track record of staff development and retention.
• Superior customer service training and an outgoing, guest-focused approach.
• Fluent English communication.
• Basic mathematical ability.
• Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint.
• Ability to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, and carry 5–30 pounds.
• Ability to meet the physical demands of the position, including continuous standing for approximately 95% of the shift, equipment operation for 15%, kneeling for 20%, bending for 50%, climbing for 35%, and driving for 40% of the scheduled shift.

Responsibilities

• Overseeing daily housekeeping operations across hotel rooms, condos, luxury homes, public spaces, outlying areas, and dry cleaning.
• Ensuring exceptional guest experiences through responsive service, active guest relations, VIP room inspections, timely follow-up on concerns, and support for initiatives that elevate the guest experience.
• Developing a confident, engaged, and capable housekeeping team through training, mentoring, associate engagement, performance feedback, motivation, development, retention, and appropriate disciplinary action.
• Ensuring safe and reliable daily operations through staffing oversight, regular product and personnel safety audits, adherence to safety protocols, and hands-on support when operational needs arise.
• Achieving strong financial and administrative performance by working within budget, reviewing daily financial reports, providing recommendations, assisting with the annual operating budget, approving management schedules, and ensuring accurate, timely payroll.
• Ensuring operational continuity through effective communication of resort news, attendance at required meetings, coordination with executives, associates, family members, owners, and other contacts, and completion of critical correspondence and administrative deliverables.
• Assisting the Sales Team with tours, site visits, upselling activities, and experiences that support group business, while contributing to the growth and maintenance of area services.

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED