Housekeeping Manager - Public Areas

Nemacolin Career • Farmington, PA

13d • Onsite

About The Position

The Housekeeping Manager is responsible for overseeing the daily operation of the housekeeping, laundry, dry-cleaning, and uniform room departments to ensure the highest degree of quality guest care is maintained at all times. The Housekeeping Manager will be responsible for the training of new staff and on-going training for existing staff and supervisors. This role involves managing the daily activities of the Housekeeping department, including cleaning of all washrooms, guest rooms, town homes, executive homes, and public spaces. It requires planning, organizing, and directing team members to ensure guest satisfaction, daily supervision of supervisors and housekeeping staff, and housekeeping grounds keeping staff. The manager is also responsible for scheduling and training all new housekeeping staff members.

Requirements

• High School Diploma or Equivalent.
• 3 years' management experience in housekeeping - supervising 20+ associates.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of room management systems.
• Excellent customer service skills.
• Capable of using independent judgment/solid decision making skills.
• Activator/self-motivated to accomplish goals, with a strong sense of urgency and responsibility.
• Proficiency with general office equipment.
• Sound organizational, coordinating and personal interface skills.
• Must be able to work variable shifts including nights, weekends, and holidays.
• Must be able to speak English fluently.

Nice To Haves

• Knowledge of OSHA and safety standards within Housekeeping department.

Responsibilities

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all washrooms, guest rooms, town homes, executive homes and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the supervisors and housekeeping staff.
• Daily supervision of the housekeeping grounds keeping staff.
• Schedule and train all new housekeeping staff members.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Conduct pre-arrival inspections of all rooms, townhouses, executive homes and public areas.

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program
• Paid time off
• Housing support
• Educational support
• Professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED