Housekeeping Lobby/House Attendant

Kimpton Hotels & Restaurants•Cleveland, OH

23h•Onsite

About The Position

This role is responsible for maintaining the cleanliness and appearance of the hotel, while also providing exceptional service to guests. The Housekeeping Lobby/House Attendant acts as an advocate for the hotel, creates personalized guest experiences, and builds relationships that encourage guest loyalty and return visits.

Requirements

1 year of experience in customer service or a similar position.
Passion for customer service.
Good verbal communication skills.
Basic writing skills.
Flexible schedule, able to work evenings, weekends, and holidays when needed.

Nice To Haves

High School Diploma is preferred.
Previous housekeeping experience is a plus.

Responsibilities

Ensure the cleanliness of the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley.
Clean and set up meeting room functions according to function sheets.
Perform deep cleaning of assigned areas, including shampooing rooms and public spaces.
Set up and maintain complimentary hotel lobby functions such as morning coffee service and nightly concierge events.
Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
Obtain assignments, keys, pager, and special guest requests from the supervisor at the beginning of the shift.
Check and replenish supplies and cleaning tools.
Respond quickly to guest requests in a friendly manner.
Return lost items with proper documentation to the Housekeeping Department.
Take on responsibilities outside of the job post as needed, as all employees do.