HOUSEKEEPING LEAD, FULL-TIME/NAVY LODGE

NEXCOM•North Chicago, IL

3d•Onsite

About The Position

Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties.

Requirements

Must be a U.S. citizen or have lived in the U.S. for three years.
Possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties.
Required to obtain proper food handling certifications as applicable.
May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements.

Nice To Haves

High School graduate or equivalent preferred
6 months housekeeping experience
Leadership and or training experience

Responsibilities

Overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor manager.
Assisting in the training of new associates and answering questions regarding changes to policies procedures and pertinent directives.
Ensuring work schedules are adhered to, keeping supervisor apprised of work status assignments, and advising concerning problem areas.
Training and demonstrating proper work methods and procedures for all personnel.
Assuring the most efficient and economical methods of cleaning and maintaining guest rooms are implemented.
Ensuring required cleaning materials and linen are available.
Working along with and accomplishing work of the same kind and level as that performed by the associates led.
Maintaining information on housekeeping work performed by room number of occupants departure and arrival dates etc.
Maintaining continuity in the absence of immediate supervisor.
Greeting and welcoming guests upon sight, always maintaining outstanding guest relations.
Conducting daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintaining written documentation of these inspections.
Ensuring privacy and security of guests are maintained at all times.
Responsible for the security of all items in the storeroom and or assigned storage areas.
Determining and placing orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensuring items are available when required.
Ensuring equipment is properly maintained, stored, and accounted for.
Issuing amenities, supplies, and linen to the Housekeeping Attendants and performing a monthly/quarterly inventory as required.
Handling guest and or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and or unusual situations to the supervisor for resolution.
Regularly performing the full range and scope of housekeeping services including but not limited to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space etc.
May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar.
Assisting with preparing, heating, displaying, and replenishing breakfast items available to guests during breakfast hours.
Ensuring the surrounding area is returned to its original state and free of all left-over food by the end of the designated breakfast hour.
Maintaining a clean and safe environment.
Applying knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items.
Following all NEXCOM Hospitality Group (NHG) protocols during daily service activity.
Performing and inspecting laundry operations at the facility.
May be called upon to maintain operations during inclement weather and other emergencies for a short period of time in the absence of immediate supervisor.
Performing other related duties as assigned.