HOUSEKEEPING LEAD- CRRHC
About The Position
The Housekeeping Lead position is located in the Housekeeping Department at the Comanche Red River Hotel – Casino and has the authority to act as the Hotel Supervisor in his/her absence. The hotel is a 3 story, 87 room hotel. The Housekeeping Lead provides assistance to the Housekeeping Supervisor and performs in accordance with the Comanche Nation Entertainment’s Mission Statement, objectives of the organization, and established policies, procedures and controls. The Housekeeping Lead’s performance is necessary for the hotel and the casino to reach their full potential of providing a superior experience for hotel and casino guests.
Requirements
- Must be at least 18 years of age
- Possess a High School Diploma or equivalent, OR possess 2 years or more of hotel housekeeping experience or similar experience.
- Creditable work experience must indicate that the candidate is able to work with little supervision; possess good judgment and decision-making skills; and self-motivated.
- Excellent oral and writing communications skills
- Information analysis skills
- Problem-solving skills
Responsibilities
- Responsible for assisting the Hotel Supervisor in ensuring guests are satisfied with hotel cleanliness; responding to guest needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining, and managing a motivated and skilled workforce.
- Maintains a positive, cooperative work environment between staff and management.
- Responsible for maintaining the highest standards of cleanliness in all guest rooms and public areas and promoting safety and good guest relations.
- Performs the duties of the Housekeeping Supervisor in his/her absence.
- Conducts daily inspections to ensure jobs are done safely and correctly, and that standards are met.
- Orders cleaning supplies, linens, and chemicals, with Management’s approval.
- Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.
- Investigates complaints regarding housekeeping service and equipment, and reports them to Housekeeping Supervisor and/or takes corrective action.
- Performs cleaning of rooms and assisting in laundry work in the event of staff shortage
- Conducts training on work procedures and demonstrates use and maintenance of equipment for hotel staff, including all newly hired.
- Is knowledgeable of all components of guest service guarantee and trains staff to meet service standards.
- Identify the developmental needs of staff to enhance staff knowledge and skills.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
