Housekeeping Lead Inspector | Courtyard by Marriott Willoughby | Willoughby, OH

PM Hotel Group•Willoughby, OH

3d•Onsite

About The Position

The Housekeeping Lead / Lead Inspector is a hands-on leadership position responsible for supporting the Executive Housekeeper in maintaining the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. This position will serve as the lead inspector and acting housekeeping leader when the Executive Housekeeper is off the property, while also performing room attendant and housekeeping duties as needed. The Lead Inspector is expected to be actively involved in the daily operation of the department and will assist with directing the housekeeping team, inspecting guest rooms, addressing deficiencies, and ensuring the hotel is ready for arriving guests. This is a working leadership position. When inspection and leadership responsibilities are complete, the Lead Inspector will be expected to clean guest rooms, assist with stayover rooms, public areas, laundry, or other housekeeping duties as needed.

Requirements

At least one to three years of related experience
High School diploma or equivalent
People person
Ability to lead by example in an effort to create a positive team culture
Passion for customer service

Responsibilities

Inspect guest rooms after cleaning to ensure they meet hotel and brand standards.
Inspect stayover and checkout rooms for cleanliness, maintenance concerns, and overall presentation.
Communicate room deficiencies to Room Attendants and ensure corrections are completed.
Monitor room readiness and communicate room status with the Front Desk.
Assist with prioritizing rooms based on arrivals, departures, early check-ins, VIPs, and hotel occupancy.
Identify maintenance issues and ensure they are properly reported.
Conduct inspections of public areas, hallways, employee areas, and other assigned spaces as needed.
Maintain a high standard of cleanliness and presentation throughout the hotel.
Assume day-to-day housekeeping leadership responsibilities when the Executive Housekeeper is off property.
Assist with assigning room boards and distributing daily housekeeping workload.
Monitor attendance and staffing levels and communicate staffing concerns to management.
Assist with directing Room Attendants, Housepersons, and other housekeeping team members.
Help ensure rooms are cleaned and released in a timely manner.
Communicate operational issues to the General Manager or designated manager when the Executive Housekeeper is unavailable.
Assist with training and coaching employees on proper cleaning and inspection standards.
Help maintain housekeeping supplies, linen levels, and department organization.
Assist with inventory and ordering of housekeeping supplies as directed.
Help ensure all housekeeping policies, safety procedures, and brand standards are followed.
Clean guest rooms, including checkout and stayover rooms, when needed.
Make beds, clean bathrooms, vacuum, dust, mop, and replenish amenities and supplies.
Assist with deep-cleaning projects and preventive housekeeping tasks.
Clean public areas and other assigned areas of the hotel.
Assist Housepersons with housekeeping-related duties when needed.
Step in to support the housekeeping team during periods of high occupancy, staffing shortages, or heavy workload.