Housekeeping Inspector ("Inspector de Limpieza")

Azul Hospitality•Anaheim, CA

3d•$21 - $23•Onsite

About The Position

The Housekeeping Inspector is responsible for ensuring the highest level of cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. This role involves thorough daily inspections of guest rooms to ensure brand standards are met and working with Room Attendants to educate them on housekeeping best practices for consistency. The position also supports the overall cleanliness of public areas and back-of-house operations.

Requirements

High school or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Must have excellent leadership capability and customer relations skills.
Must be detail-oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy, and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

Nice To Haves

Experience in the hospitality industry preferred.

Responsibilities

Inspect the daily cleaning of the guest rooms, public areas, and back of the house.
Perform daily room inspections to ensure rooms are cleaned and maintained following the hotel's brand standards.
Ensure health and sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
Work with Room Attendants to ensure daily calendar tasks are completed.
Communicate with Room Attendants if rooms do not meet quality standards, ensuring issues are corrected in a timely manner.
Perform Guest Request throughout the day, ensuring open tickets and guest requests are completed/closed.
Inspect Room Attendant carts and closets to ensure they are properly stocked, clean, and organized.
Ensure VIP and loyalty members' rooms are ready and inspected by check-in time.
Ensure daily show rooms are ready and inspected.
Work with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows through the assigned building.
Use proper two-way radio and phone etiquette when communicating with co-workers.
Ensure cleanliness of all trash chute rooms by delegating daily assigned work to House Attendant.
Maintain cleanliness of hallways and stairwells (Vacuum/carpet extraction).
Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamps.
Maintain cleanliness of elevators.
Maintain cleanliness of hallway telephones and furnish with supplies.
Support Room Attendants by cleaning and stripping guest rooms as needed.
Report maintenance issues and necessary room repairs.
Ensure unacceptable rooms are not released back to inventory until items are addressed.
Ensure work area is clean when finished.
Perform other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.