Housekeeping-Inspector

COMMONWEALTH LODGING MANAGEMENT LLC•Columbia, SC

1d•$18 - $18•Onsite

About The Position

The Housekeeping Inspector is responsible for inspecting guestrooms and public areas to ensure they meet cleanliness standards, communicating needs or errors to Housekeeping staff. This role involves inspecting guestrooms for maintenance repairs, following up on guest complaints and requests regarding room services, and ensuring appropriate follow-up with guests. The inspector will also communicate with alternate shift housekeepers regarding rooms to be cleaned and special requests, and complete other duties assigned by supervisors. The hotel operates seven days a week, twenty-four hours a day.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required.
Minimum of 2 years of experience as a Housekeeping Room Attendant.
Minimum of 2-3 years of experience managing entry level employees.
Proven experience of working in a similar role.
Good understanding of the English language and communication skills both written and verbal.
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling

Nice To Haves

Familiarity with Microsoft Office preferred.
Experience with hotel systems is preferred
Prefer previous experience as Housekeeping Supervisor/Inspector

Responsibilities

Inspect guestrooms and public areas to ensure they meet standards of cleanliness.
Communicate needs or errors to Housekeeping staff.
Inspect guestrooms for maintenance repairs.
Follow through on guest complaints and requests regarding room services and ensure appropriate follow-up with guests.
Communicate with alternate shift housekeepers of rooms to be cleaned and special requests.
Conduct training of staff as assigned.
Communicate effectively with guests as well as team members.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Verify room status on A.M. report; report discrepancy rooms; prioritize & update status of check-out rooms.
Coordinate breaks for assigned staff.
Prepare and distribute assignment sheets to assign staff and review priorities.
Assign designated guest room keys to assigned staff.
Maintain accurate record of such and ensure security of keys.
Inspect supply levels of floor closets.
Assign designated personnel to rectify any deficiencies.
Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
Directly contact Housekeeping Room Attendant and relay any deficiencies to be corrected.
Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/lobby attendants, using designated checklists.
Directly contact respective personnel and relay any deficiencies to be corrected.
Complete all paperwork and closing duties before leaving.
Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during emergencies.
Act as quickly and responsibly as possible to return the building to its normal operating status.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures.
Responsible for knowing and abiding by brand standards, policies and procedures.