Housekeeping Inspector

Marriott•Truckee, CA

2d•Onsite

About The Position

This role involves inspecting guest rooms after cleaning to ensure they meet cleanliness and condition standards. The Housekeeping Inspector will complete checklists, report on the status of rooms, and handle required paperwork. They will identify room assignments and the type of cleaning needed for each. The position requires responding promptly to guest and inter-departmental requests, following proper procedures for entering guest rooms, and ensuring vacancy before entry. Additionally, the role supports management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. It also involves adhering to all company and safety/security policies, reporting maintenance issues, safety hazards, accidents, or injuries, and completing safety training. Maintaining a clean and professional appearance, protecting company assets, and welcoming guests according to company standards are also key aspects. The role requires anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. Ensuring quality expectations and standards are met, and identifying opportunities for increased efficiency, productivity, quality, safety, and cost-savings are expected. Developing and maintaining positive working relationships, supporting team goals, and listening to employee concerns are important. The role requires speaking clearly and professionally, and performing various physical tasks including lifting, pushing, pulling, reaching, bending, twisting, and standing/sitting/kneeling/walking for extended periods. Fine motor skills and hand-eye coordination are necessary for manipulating objects. The ability to enter and locate work-related information using computers and interpret written documents is also required. Performing other reasonable job duties as requested by Supervisors is part of the role.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.