Housekeeping Inspector

Highgate Hotels • Carolina, PR

2d • Onsite

About The Position

Highgate Hotels is seeking a Housekeeping Inspector to join their team. Highgate Hotels is a premier real estate investment and hospitality management company recognized as an innovator in the industry. They are a dominant player in U.S. gateway markets and have a rapidly expanding presence in Europe, Latin America, and the Caribbean. Their portfolio of global properties has an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Requirements

• High school graduate or equivalent preferred.
• Read, write and speak English fluently.
• Knowledge of other languages, especially Spanish is a plus.
• Knowledge of inventories, scheduling and productivity.
• High school math level required.
• Ability to communicate effectively with the public and other team members verbally and in written form.
• Ability to inspect 25 to 80 rooms per day.
• Ability to clean rooms, when needed.
• Physically able to move and / or operate large objects, such as: maid’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
• Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations.
• Knowledge of and ability to operate computer.

Nice To Haves

• 1-2 years housekeeping experience in hotel preferred.
• 4 or more years hotel housekeeping experience.

Responsibilities

• Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems
• Open and close housekeeping: check rooms inventory, assign rooms to room/suite attendants
• Complete work orders as needed when inspecting rooms
• Ensure stock rooms and carts are maintained with proper supplies
• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas
• Promote team member loyalty and empowerment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED