Housekeeping Houseperson for Resort

Rancho Valencia Resort & Spa•Rancho Santa Fe, CA

3d•Onsite

About The Position

The Houseperson is responsible for the cleanliness of the guest rooms interior and exterior including guest patios, entrance areas for both the resort and the villas, linen closets, stairwells, walkways, pathways, trash rooms. Other responsibilities include deep cleaning, handling guest’s requests stocking and removing linen, pressure washing, shampooing carpets, floor care and performing special projects. Houseperson contributes to the resort and villas commitment to high quality guest service and teamwork. AM and PM Houseperson

Requirements

Prior housekeeping experience required, preferably in a luxury environment
Floor care experience
Must have schedule flexibility AM/PM, weekends and holidays
Ability to learn quickly and work in fast paced position
Ability to communicate in English with vendors, guests and staff to their understanding
Must be able to multi-task gracefully
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
Ability to focus attention to details.
Ability to maintain confidentiality of hotel guests and pertinent hotel information.
Ability to ensure security of guest room access and hotel property.
Ability to prioritize, organize and follow through.
Ability to resolve problems using good judgment

Nice To Haves

Prior Five Diamond resort experience
Dynamic and personable

Responsibilities

Responds promptly to requests from guests and other departments
Checks pathways/stairwells for paper, insects, debris, cigarette butts, room service items, etc. Check all wall sconces for burnt out light bulbs. Sweep and damp mop floors. Clean signs and exterior lighting.
Check public restrooms including pool areas
Prepare pools based on rancho Valencia Standards and check periodically
Pick up work assignments from the Housekeeping Department and review any questions. Swipe ID card in/out and keys.
Assist with stripping rooms as needed.
Deliver guest request for housekeeping, calling them in as complete once they have been delivered
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Pick up dirty glasses and wash them according to Rancho Valencia standards
Assist supervisors with preparing all arrival rooms
Complete all general cleaning assignments and any projects assigned by Supervisors
Pick up all garbage and dirty linen from linen closets and take dirty linen to laundry
Check all public areas periodically
Dust, polish, and remove marks from walls and furnishings
Vacuum carpets and perform floor care duties including but not limited to carpet shampooing and extracting, hard surface floor care, polishing, sealing and other deep cleaning
Follow Rancho Valencia Resort service and standards guidelines
Clean mirrors, windows, high and low dusting
Follow all OSHA and MSDS rules and regulations
Follow all company safety and security policies and procedures
Report accidents, injuries and unsafe work environment to manager
Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional
Develop and maintain positive working relationship with others
Support team to reach common goals
Ensure adherence to quality, expectations and standards
Actively participates in Safety Programs and abides by all injury reporting and safety behavior.
Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
Perform other duties as directed, developed or assigned.