Housekeeping Houseperson - Grand Canyon South Rim

Xanterra Travel Collection•GRAND CANYON, AZ

6d•Onsite

About The Position

Assist with distribution of all necessary items within assigned housekeeping units as well as cleaning and assisting the Housekeeping staff. The Lodging department is committed to creating a culture of guest service at Grand Canyon National Park. All our roles in the lodging department, regardless of front or back of house, are considered guest facing/guest service positions. Our expectation is that this role will play a key part in achieving exceptional guest service.

Requirements

Must have good communication and interpersonal skills with the ability to interact with and project the image of professionalism, friendliness and willingness to provide personalized service to our varied customer base.
Ability to balance and prioritize multiple tasks while remaining organized and efficient to meet required production standards.
Maintain the company’s Core Values and Mission Statement in every day work and project this level of service to our guests.
Able to meet all physical requirements of the job, which include repetitive motion of all extremities and the back including continual kneeling, squatting, bending, twisting, lifting, pushing, pulling and long periods of standing/walking.
Ability to maintain high quality of work and high energy while taking more than 15,000-20,000 steps per work day at an elevation of 7,000 feet.
Constantly lifting and carrying up to 20 pounds and frequently anywhere from 50 to 100 pounds.
Frequently pushing or pulling up to 40 pounds and occasionally up to 100 pounds.
Possess the physical ability and agility to constantly climb stairs during your work day (no elevators available).

Responsibilities

Ensure the safe daily distribution of clean linens, supplies, chemicals, etc. from drop off points to end locations, as well as the delivery of dirty items and trash to pick up zones.
Maintain cleanliness/organization of all halls and closets.
Daily cleaning of assigned tasks of guest accommodations both inside and out to trained production and cleanliness standards, not limited to complete guest room cleaning.
Clean full section of guest rooms when assigned and ensure guest rooms are “guest ready” when cleaning is completed.
Perform duties required to maintain cleanliness or safety for employees and guests including public or outdoor spaces, sweeping, shoveling snow, etc.
Wear required personal protective equipment or weather appropriate attire for work in all four (4) weather seasons/conditions.
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
Maintain security of assigned keys, and guest property in both vacant and occupied rooms.
Strictly follow all company and departmental policies & procedures, including Lost and Found procedures, chemical/cleaning safety policies.
Maintain safe body mechanics and a safe work zone while working. Participate in morning stretch program to ensure a safe working environment and report any unsafe conditions immediately.
Report to Inspector, Housekeeping Supervisor or Manager any concerns in the workplace, concerns with policies/procedures/safety or request for repairs.
Adhere to all Sustainability programs as trained.
Other duties as assigned.