Housekeeping Houseperson

Loews Hotels & Co•Coral Gables, FL

11d•Onsite

About The Position

The Housekeeping Houseperson is responsible for cleaning all public guest room areas of the hotel as assigned and promoting good public relations. This role supports a AAA Four-Diamond property with 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of event space. Loews Hotels & Co, founded in 1960, operates iconic hotels and resorts, focusing on creating an environment where diverse teams can thrive and craft exceptional guest experiences. The company values growth, belonging, and making a meaningful impact.

Requirements

Previous experience an asset.
Able to work as part of a dynamic quality-driven team.
Basic English language skills.
Requires extensive standing, walking, lifting and bending.
Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.
Able to work a flexible schedule, including weekends and holidays.
Must be customer-service oriented and have excellent hospitality skills.

Responsibilities

Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards.
Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
Follow and adhere to all policies and procedures as set forth by the Housekeeping Department.
Follows proper etiquette when communicating over the radio.
Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio.
Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts.
Help maintain the following areas at all times: public restrooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrance and hallways.
Handle guests with excellent guest relations skills.
Clean back-of-the-house windows as needed.
Vacuum guest hallways daily.
Use proper chemicals when cleaning as described by the department’s procedures.
Attend all departmental meetings as scheduled.
Perform all duties in a timely and efficient manner.
Maintain linen closets clean, stock and organize.
Bring trash to compactor at the end of the day.
Responsible for washing guest room glassware and delivered to linen closets.
Responsible for bringing dirty glassware to housekeeping at the end of the shift.
Perform all other duties as directed by management that are consistent with the policies and procedures of the company.
Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
Is polite, friendly, and helpful to the guests, management, and fellow team members.
Attends all appropriate hotel meetings and training sessions.
Maintains cleanliness and excellent condition of equipment, and work area.
Executes emergency procedures in accordance with hotel standards.
Complies with safety regulations and procedures.
Complies with hotel policies and rules.
Recycles whenever possible.
Remains current with hotel information and changes.
Promotes and applies teamwork skills at all times.
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
Complies with hotel uniform and grooming standards.