Housekeeping Houseperson

Loews Hotels•St. Louis, MO

1d•Onsite

About The Position

Live! by Loews – St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews – St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Previous experience an asset
Able to work as part of a dynamic quality-driven team
Basic English language skills
Requires extensive standing, walking, lifting and bending
Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift
Able to work a flexible schedule, including weekends and holidays
Must be customer-service orientated and have excellent hospitality skills

Responsibilities

To clean all public guest room areas of the hotel as assigned.
To promote good public relations.
Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
Follow and adhere to all policies and procedures as set forth by the Housekeeping Department
Follows proper etiquette when communicating over the radio
Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio
Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts
Help maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays , elevators and tracks, ice machine areas, stairwells, building entrance and hallways
Handle guests with excellent guest relations skills
Clean back-of-the-house windows as needed
Vacuum guest hallways daily
Use proper chemicals when cleaning as described by the department’s procedures
Attend all departmental meetings as scheduled
Perform all duties in a timely and efficient manner
Maintain linen closets clean, stock and organize
Bring trash to compactor at the end of the day
Responsible for washing guest room glassware and delivered to linen closets
Responsible for bringing dirty glassware to housekeeping at the end of the shift
Perform all other duties as directed by management that are consistent with the policies and procedures of the company
Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
Is polite, friendly, and helpful to the guests, management, and fellow team members
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment, and work area
Executes emergency procedures in accordance with hotel standards
Complies with safety regulations and procedures
Complies with hotel policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Complies with hotel uniform and grooming standards