Housekeeping-Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

7d•$17 - $17•Onsite

About The Position

The Housekeeping-Housekeeper position is responsible for maintaining the cleanliness and orderliness of guest rooms and hotel common areas. This role involves performing a variety of cleaning tasks to ensure guest satisfaction and adherence to hotel standards. The position requires physical stamina and attention to detail to meet the demands of the role.

Requirements

Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment includes front office, and all areas of the hotel.
Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Must be able to reach above head and shoulder height to perform job duties.

Responsibilities

Maintain positive guest relations and guest confidentiality at all times.
Resolve guest complaints to ensure guest satisfaction.
Maintain knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
Be familiar with local attractions and activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended and chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily reports as instructed by supervisor.
Clean standard guest rooms within a specified timeframe, meeting hotel cleaning standards.
Enter and prepare rooms for cleaning.
Clean guest bathrooms, bedrooms, and floor corridors.
Dust rooms and furniture.
Replenish guestroom and bath supplies.
Clean bathrooms, including mirrors, vanities, sinks, toilets, shower walls, bathtubs, shower curtains, and floors.
Vacuum carpets.
Make beds daily with clean linens.
Turn in lost and found items immediately to the supervisor.
Keep housekeeping carts stocked, clean, and orderly.
Stock linen rooms with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators, clean trash cans, and clean elevator tracks.
Maintain pool areas, including cleaning pool windows and bathrooms daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Remove all dirty linen from laundry chutes and hallways.
Aid co-workers and guests as needed.
Notify the supervisor of any guests’ complaints or comments.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems.
Act quickly and responsibly to return the building to its normal operating status.
Know and abide by all departments, Commonwealth Lodging Management, and hotel policies and procedures, as well as brand standards, policies, and procedures.