Housekeeping House Attendant - Reserve
About The Position
The Housekeeping House Attendant is responsible for maintaining cleanliness of assigned public and back‑of‑house areas while providing support to Guest Room Attendants with physically demanding tasks, such as moving furniture and transporting loaded linen and trash carts. Ensures all work is completed efficiently, safely, and in alignment with hotel quality standards to support an exceptional guest experience. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Requirements
- High School Diploma or GED
- Previous housekeeping experience in a hotel, resort, or similar environment
- Ability to read, write, and communicate effectively in English when interacting with guests, team members, and supervisors
- Strong ability to follow instructions, adhere to established procedures, and maintain accurate written records
- Working knowledge of standard housekeeping equipment, cleaning machines, and approved chemicals, with the ability to use them safely and efficiently
- Demonstrates attention to detail, reliability, and a commitment to maintaining high cleanliness and service standards
- Ability to work well in a team‑oriented environment while supporting overall guest satisfaction
- Must be able to speak and understand basic English to ensure safe performance of job duties and effective communication with guests and team members, as permitted
- Valid Nevada Driver’s License
Responsibilities
- Distribute fresh linen to assigned floors, linen closets, and designated storage areas in a timely and organized manner
- Collect and dispose of soiled linen and trash from Guest Room Attendant carts, hallways, linen lockers, and service landings
- Request, transport, and deliver supplies to guest rooms, Guest Room Attendants, linen closets, and supply rooms as needed
- Maintain housekeeping vacuums by cleaning units, emptying and replacing bags, and transporting equipment requiring major repairs to the housekeeping office
- Deliver and retrieve rollaway beds, baby cribs, refrigerators, microwaves, and other guest amenities to and from guest rooms and storage areas
- Vacuum hallways and guestrooms and perform carpet spot cleaning as necessary
- Clean windows and doors in guest areas and back‑of‑house spaces
- Turn mattresses on a quarterly basis and accurately document completion using mattress rotation logs
- Move furniture within guestrooms or between rooms to support cleaning, guest requests, or operational needs
- Assist guests with directions, questions, and service requests in a courteous and professional manner
- Support Guest Room Attendants with detailed cleaning tasks as needed, including carpets, balconies, patios, showerheads, furniture, sinks, Jacuzzis, and other surfaces
- Maintain cleanliness and order of guest landings, including furniture, trash receptacles, ashtrays, windows, tables, phones, lamps, artwork, ice machines, and vending machines
- Ensure service landings, locker rooms, and linen closets are clean, organized, and properly stocked
- Promptly report maintenance and safety concerns within assigned work areas and throughout the hotel to the appropriate department
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
