Housekeeping Dispatcher

Loews Hotels & Co•Kansas City, MO

2d•Onsite

About The Position

Loews Kansas City Hotel is seeking a Housekeeping Dispatcher to serve as the communication hub for the housekeeping team. This role is crucial for ensuring smooth operations and exceptional guest experiences by coordinating requests, managing room status updates, and keeping the team connected. The ideal candidate will be able to stay calm under pressure and maintain accuracy, making them an essential part of the hotel's success. Loews Hotels & Co, founded in 1960, operates iconic hotels and resorts across the U.S., focusing on creating an environment where diverse and welcoming teams can craft exceptional experiences. Growth and belonging are emphasized, with opportunities for career advancement in various departments.

Requirements

High school diploma or equivalent work experience preferred.
Previous experience in a cleaning role preferred.
Experience in a hotel or resort environment preferred.
Ability to sit, stand, stoop, bend, and walk throughout shift.
Excellent communication skills.

Responsibilities

Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.
Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.
Track and update room status, maintaining accurate logs to inform the Front Office and other departments.
Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.
Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.
Attend departmental meetings and provide coverage in related areas when necessary.
Be familiar with hotel facilities and assist guests with accurate information.
Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.
Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.