Housekeeping Dispatcher

Loews Hotels•Kansas City, MO

31d•Onsite

About The Position

Loews Kansas City Hotel offers opportunities at an 800-room hotel connected to the Kansas City Convention Center. Team members support 60,000 square feet of event space, dining outlets, an indoor lap pool and a prime downtown location near Power & Light, T-Mobile Center and the Streetcar. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Ability to sit, stand, stoop, bend, and walk throughout shift.
Excellent communication skills.

Nice To Haves

High school diploma or equivalent work experience preferred.
Previous experience in a cleaning role preferred.
Experience in a hotel or resort environment preferred.

Responsibilities

Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.
Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.
Track and update room status, maintaining accurate logs to inform the Front Office and other departments.
Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.
Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.
Attend departmental meetings and provide coverage in related areas when necessary.
Be familiar with hotel facilities and assist guests with accurate information.
Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.
Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.