Housekeeping Dispatcher

Wheeling Park Commission•Wheeling, WV

About The Position

Prepare daily assignment sheets and coordinate communication between housekeeping, guests and the front desk. Ensure that all office duties within the department are handled in a timely and efficient manner.

Requirements

High school diploma or GED, and/or equivalent training and work experience.

Responsibilities

Prepare daily assignment sheets for rooms and cottages
Maintain contact with front desk staff and housekeeping staff
Answer housekeeping telephone and address items as needed
Communicate with Supervisors, crew leaders and managers regarding room’s issues and status’, VIP’s and any other housekeeping related issues
Enter maintenance work orders into HotSOS. Communicate urgent maintenance work orders to the front desk.
Ensure proper assigning of keys, team assignments, and cart or van issues
Coordinate guest requests with staff
Utilize the computer for necessary information to service the guests
Use computers for various applications, such as database management or word processing
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Maintain scheduling and event calendars
Complete forms in accordance with company procedures
Schedule and confirm appointments for clients or supervisors
Monitor daily ADP timekeeping system for department.
Interact with the public with a cheerful attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees
Other duties assign by Manager.
Request purchase orders and pay invoices as needed and update the checkbook