Housekeeping Dispatcher - Live Hotel - Maryland
About The Position
The Housekeeping Dispatcher is responsible for coordinating communication and workflow within the Housekeeping Department to ensure efficient operations and timely service delivery across the hotel. This role plays a critical part in monitoring room status updates, prioritizing guest and operational requests, and ensuring accurate information flows between housekeeping, the front desk, and other key departments. Your ability to manage incoming requests, maintain detailed records, and support daily operations directly contributes to maintaining Live! Casino & Hotel’s four‑diamond service standards. By ensuring clarity, accuracy, and responsiveness throughout each shift, you help uphold exceptional guest satisfaction and operational excellence.
Requirements
- High school diploma or GED
- Six (6) months prior or equivalent experience required.
- Proficient in Microsoft Word and Excel
- Able to type at least 40wpm
- Able to read and interpret instructions and direction for guests
- Able to communicate without impediment with guests and staff in all areas relating to guest service
- Must be able to communicate effectively in English
- Self-starting personality with an even disposition
- Ability to communicate information and hotel services to management and guests.
- Lifting up to 25lbs
- Pushing/Pull up to 40lbs
- Carry up to 15lbs
- Infrequent Bending / kneeling
- Infrequent Walking
- Infrequent Standing
- Frequent Sitting
Nice To Haves
- Prior hotel experience, preferred
Responsibilities
- Assist the housekeeping staff in directing the operations of the Housekeeping Department so as to meet the expected level of guest satisfaction.
- Communicate necessary information to the housekeeping department, front desk personnel, and hotel guests.
- Answer phones and accurately document and communicate information in a timely manner.
- Update the status of all hotel rooms, and keep the housekeeping team informed on stay overs, turndown service, and do not disturb guest rooms.
- Accurately maintain a call log of all communication received/sent to include call generation and disposition.
- Verify that all room statuses are correct in the computer at the end of the day and properly follow up on any inconsistencies.
- Maintain a complete list of current issues and maintain a record of all inventory issues to be able to keep management staff up-to-date.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
