Housekeeping Dispatcher

Caesars Entertainment•Danville, VA

About The Position

This role is responsible for managing housekeeping operations, including dispatching staff, coordinating room cleaning, and maintaining room status. The Housekeeping Dispatcher must possess excellent communication and prioritization skills to handle guest requests and internal coordination effectively. This position also involves managing found property, scheduling staff, and ensuring smooth shift changes.

Requirements

Proper telephone and 2-way radio etiquette
Ability to prioritize multiple tasks
Experience with logging entries into a logbook
Ability to maintain organized and sanitized work areas
Ability to maintain Employee Call Out Log
Ability to ensure pass down is completed for shift change

Responsibilities

Process proper telephone and 2-way radio etiquette and the ability to prioritize multiple tasks at once.
Work closely with Room Inventory clerks and properly dispatch errands per guest requests.
Coordinate and assign rooms for cleaning and continuously monitor and update room status.
Assist with receiving and distributing found property from hotel guestrooms.
Accurately log entries into logbook and properly place found property in designated storage locations.
Verify room status, update the status of departing rooms, and record "Do Not Disturb" rooms.
Schedule staff based on occupancy levels and PTOs.
Communicate with the front office and floor managers to verify room status.
Coordinate the efforts of housekeeping, engineering, front office, and laundry.
Review Occupancy Forecast twice daily.
Maintain files of housekeeping assignments.
Maintain Dispatch area organized and sanitized.
Delegate guest requests to the supervisors, inspector and management based on level of priority.
Maintain Employee Call Out Log.
Ensure the pass down is completed for shift change.
Perform additional duties as assigned.