Housekeeping Dispatcher/Room Attendant

HEI Hotels & Resorts•Orlando, FL

4d•Onsite

About The Position

Responsible for coordinating housekeeping operations while maintaining the cleanliness and presentation of guest rooms and public areas. This dual-role position serves as a communication link between guests, housekeeping staff, and other departments while ensuring rooms are cleaned and prepared according to company standards to provide an exceptional guest experience.

Requirements

Guest service and professional communication
Housekeeping operations and room status management
Task coordination and work order dispatching
Attention to detail and quality assurance
Time management and multitasking
Record keeping and administrative support
Teamwork and interdepartmental collaboration
Knowledge of cleaning procedures and safety standards
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation.
Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Receive, prioritize, and dispatch housekeeping requests, work orders, and guest service requests.
Coordinate room assignments and communicate task updates to housekeeping staff.
Monitor and update room status in the property management system (clean, dirty, inspected, vacant, occupied, and out-of-order).
Answer housekeeping phone calls and respond to guest inquiries professionally and promptly.
Communicate with Front Desk, Engineering, Security, and other departments regarding room readiness and guest requests.
Maintain accurate records of housekeeping activities, lost and found items, and service requests.
Track completion of assigned tasks and follow up to ensure quality standards are met.
Assist with preparing daily housekeeping reports and administrative tasks.
Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping.
Adhere to cleaning procedures and instructions for use of cleaning agents.
Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
Push and pull vacuum throughout the entire room and empty trash.
Replenish amenities, linens, and supplies in guest room.
Sign for room keys, retrieve, push to assigned rooms and restock heavy cart.
Visually inspect room for cleanliness and appearance and signify completion for room.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.