Housekeeping Coordinator PM Shifts

SW Hotel Management•Los Angeles, CA

11d•Onsite

About The Position

The Housekeeping Coordinator will be responsible for creating 100% guest satisfaction by assisting in the coordination of the Housekeeping Department.

Requirements

High School Diploma or GED certification and equivalent work experience required.
Minimum 2 years of hotel housekeeping or similar experience required.
Bilingual English/Spanish required

Nice To Haves

Previous Supervisory experience in a hotel desired

Responsibilities

Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare work orders for maintenance repairs and distribute to Engineering.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate.
Coordinates the assignment, cleaning and distribution of rooms to associates.
Provides administrative support to Housekeeping Department.
Answers phone and coordinates the fulfillment of guest requests.
Follow up on return of items.
Completes work assignments for Room Attendants and other staff.
Reports room status to proper departments.
Maintains accurate records of room status (i.e. out of order rooms, maintenance slips, general cleaning, etc.)
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
Participate in all department inventories.
Attend meetings/trainings as necessary.
Any other duties as required.