Housekeeping Coordinator, The American Club

Kohler Co.•Kohler, WI

12d•Onsite

About The Position

The Housekeeping Coordinator will maintain the highest housekeeping standards established for each lodging venue within Hospitality. This role involves supervising as an engaged positive leader, with timely execution and graciousness. The coordinator is responsible for the cleanliness of guest rooms and public spaces in compliance with approved standards.

Requirements

High school diploma is required.
Experience in leadership or supervisory role in housekeeping department or hotel setting.
Scheduling and hotel knowledge essential.
Candidate must speak, write, and understand English.
Computer skills essential. Outlook, Word, Excel and Property Management System.
Must be able to lift up to 25lbs. on a regular basis.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Two year associate degree preferred or in progress.

Responsibilities

Assist in meeting and/or exceeding the requirements set by Kohler luxury standards for each property; The American Club, Carriage House, Inn on Woodlake, Riverbend and external Cabins.
Complete end of the month inventories, reporting and replenishment of supplies.
Monitor visual appearance of all properties.
Handle guest related issues in the absence of Assistant Executive Housekeeper or Executive Housekeeper.
Assist in all housekeeping operations as needed or directed by Assistant Executive Housekeeper or Executive Housekeeper.
Participate in operation meetings as it relates to property updates.
Hire, supervise, train, coach, recognize positive behaviors, disciplinary actions, and complete reviews of assigned team.
Assist Scheduling Coordinator with approval of payroll, labor transfers, late/sick/vacation requests, and scheduling when needed.
On boarding of new associates.
Maintain up—to-date associate records.
Develop SOPs to drive attention to detail, staff consistency and training across the entire housekeeping staff.
Creates and manages comprehensive check lists to ensure standards are met consistently.
Ensure that all direct report personnel present themselves in a professional and courteous manner when interacting with hotel guests and fellow associates. This includes following Hospitality dress code.
Submit service concept recommendations and/or product innovations to the Executive Housekeeper, which would affect direct report staff efficiency, hotel appearance and/or service.
Alert and assist the Assistant Executive Housekeeper and/or Executive Housekeeper in project identification and follow-through.
Plan, coordinate and execute soft goods enhancements such as replacement of lamps, coffee cups or hairdryers in room.
Adhere to and enforce uniform and grooming standards as assigned by venue.
Maintain confidentiality and security of all guests and general hotel information.
Comply with hotel Lost and Found policy.
Stand in a Lead Room Attendant, Room Valet or Office Attendant on 1st and/or 2nd shift.
Ability to learn multi-property operations as it relates to being the Manager on Duty 2nd shift from 4:30 pm - 10:00 pm.
Participate in weekly leadership meeting, including the ownership of small assignments.
Assist with engagement related initiatives in the department.