Housekeeping Coodinator (Part Time) - The Ben Hotel
About The Position
As a Housekeeping Coordinator at The Ben, you play a vital role in steering the daily operations of the housekeeping team and maintaining a seamless, luxurious environment for our guests. You will be responsible for serving as the central point of contact, coordinating communication between Room Attendants, Housepersons, and the Front Desk, prioritizing room cleaning schedules, and ensuring prompt fulfillment of all guest requests. Through your proactive support, sharp organization, and calm efficiency under pressure, you ensure our floor team operates smoothly while upholding the hotel's reputation for outstanding hospitality. Success in this role requires strong communication skills, exceptional attention to detail, the ability to multi-task in a fast-paced environment, and a genuine commitment to delivering a memorable guest experience. By consistently maintaining Marriott and The Ben's high standards of service, efficiency, and professionalism, you contribute directly to departmental workflow, guest satisfaction, and the overall success of the hotel.
Requirements
- High school diploma or equivalent.
- 1+ years of administrative, secretarial, or customer service experience, ideally within a hotel or high-volume hospitality environment.
- Maintain accurate data entry and real-time record updates across hotel Property Management Systems, Microsoft Office Suite, and digital communication tools.
- Type at 60+ WPM with high accuracy to rapidly process guest messages, dispatch task tickets, and update operational logs.
- Communicate warmly and professionally over two-way radio and telephone channels with guests, callers, and internal team members.
- Resolve guest inquiries and operational issues quickly by assessing immediate needs and executing effective service solutions.
- Preserve composure, focus, and operational efficiency during high-volume rushes and fast-paced shift transitions.
- Organize daily departmental tasks with meticulous attention to detail and proactive, thorough follow-through.
- Protect guest privacy and safeguard proprietary hotel data by strictly adhering to confidentiality standards.
- Drive daily workflow independently and prioritize competing demands with minimal direct supervision.
- Collaborate cohesively with Housekeeping floor staff, Engineering, Front Office, and Executive Leadership to support seamless hotel operations.
Responsibilities
- Coordinate daily housekeeping activities, including room assignments, express turnover priorities, and VIP guest accommodations
- Maintain seamless communication between housekeeping, front office, engineering, and executive leadership to ensure fluid hotel operations
- Monitor and update real-time room status reports, tracking room availability, special guest requests, and open maintenance tickets
- Track and manage departmental inventory, ensuring optimal stock levels for linens, guest amenities, and specialized cleaning supplies
- Respond promptly and professionally to guest inquiries, special requests, and service recoveries, escalating complex issues when appropriate
- Assist leadership in administrative scheduling, onboarding, and ongoing training for housekeeping team members.
- Conduct routine quality audits of guest rooms and public areas to guarantee strict compliance with hotel luxury standards.
- Process and log Lost and Found items, maintaining thorough documentation, secure storage, and guest return protocols.
- Support the housekeeping department with administrative functions, including payroll processing, operational reports, and record-keeping.
- Uphold strict safety, sanitation, and cleanliness standards in compliance with hotel policies and industry regulations.
Benefits
- Marriott Employee Discount
- Sage Hospitality Employee Discount
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
