Housekeeping Condo Supervisor (FT)

Grand Traverse Resort•Acme, MI

7d•Onsite

About The Position

This position is directly responsible for maintaining the cleanliness of all condos in each complex and the supervision of the Condo Room Attendants and Linen Porters. The role involves ensuring all units are cleaned to standard, managing staff, and maintaining accurate records. The supervisor must also uphold the resort's environmental practices and safety standards, and support high staff morale.

Requirements

2 years previous supervisory experience
Must be at least 21 years of age
Have a valid Michigan driver’s license
Be insurable under the Resort’s plan
Ability to train and supervise others in job procedures
Must have pleasant and tactful personality
Must have demonstrated ability to make decisions
Must openly support decisions/direction from GTRS management
Must have excellent multi-tasking, organization, and communication skills
Must project a positive attitude at all times
Must enjoy and work well with others
Must possess excellent time management skills
Must be comfortable with meeting firm deadlines
Comprehend and follow instructions
Perform assigned tasks and meet deadlines
Perform complex or varied tasks
Relate to others
Ability to handle sensitive situations and have difficult conversations
Influence people and make decisions
Direct, control and plan
Interact with co-workers in written form
Communicate orally
Handle stress for long periods of time

Nice To Haves

6 months previous housekeeping experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.

Responsibilities

Maintain the cleanliness of all condos in each complex.
Supervise Condo Room Attendants and Linen Porters.
Ensure vehicles are kept clean and report any damage.
Update room information hourly on busy days to ensure condos are available by 4:00 p.m.
Inform the laundry and linen porters of linen needs.
Inform linen porters of cleaning or amenity supply shortages.
Inform the office of any dirty windows or carpets needing attention.
Complete all assignments requested.
Follow proper grooming and dress standards.
Maintain open communication with the supervisor.
Understand and abide by environmental practices of the resort.
Monitor OSHA standards and promote a safe environment.
Maintain accurate records of all rooms cleaned and file appropriately.
Complete and submit required reports or paperwork accurately and on time.
Ensure all maintenance problems are reported to the office and Engineering.
Verify housekeeping carts and linen closets are fully stocked and cleaned.
Assist in any area of housekeeping as needed.
Responsible for all public space in assigned areas.
Thoroughly inspect each room after Room Attendants have cleaned them.
Exhibit great pride before releasing rooms to the Front Desk.
Consistently present a professional image to staff and guests.
Assist in answering incoming calls and directing them to the proper areas.
Keep an accurate phone log of all calls.
Assist in control of Lost and Found/Uniform room.
Assure master keys, radios, and pagers are returned and investigate any missing items.
Maintain the files and regulations of the housekeeping department.
Maintain and support high morale of House Persons and Room Attendants.
Plan, supervise, and be accountable for all employees’ daily activities.
Evaluate, motivate, delegate, discipline, and counsel assigned employees.