Prince Waikiki: Housekeeping Clerk (On-Call)

Human Resources Team•Honolulu, HI

4d•Onsite

About The Position

Prince Waikiki is seeking a Housekeeping Clerk to join their dynamic team of hospitality professionals. This role is crucial for ensuring the smooth operation of the Housekeeping Department by coordinating daily work assignments, managing key controls, handling guest requests, and overseeing the Hotel and Golf Club’s Lost and Found program. The Housekeeping Clerk will act as a central point of communication, relaying information and requests between guests, hotel departments, and housekeeping staff.

Requirements

Prior work related experience helpful
Basic computer skills helpful
Strong organizational skills
Able to make quick decisions and multitask to service guests and employees
Must be able to prioritize tasks to ensure proper service.
Must be able to effectively communicate with guest, employees and other departments to give direction or resolve concerns.
Must be able to keep accurate log of the daily activities.

Responsibilities

Ensure coordination of daily work assignments, key controls, guest requests and the Hotel and Golf Club’s Lost and Found program according to procedures established by the Prince Waikiki.
Communicate information and requests to all hotel departments in addition to Housekeeping ambassadors and guests.
Answer the phone and refer guest concerns to the proper areas.
Answer and dispatch phone calls as received within the Housekeeping Clerk’s office.
Delegate requests from guests or other employees to those responsible.
Keep a log of phone calls, guest requests, requests from other departments, etc.
Prepare all daily work assignment sheets for the Room Attendants and General Cleaners in accordance with established standards.
Communicates information and requests from guests to room attendants or houseman and managers.
Perform duties following safety procedures and policies.
Log and maintain a record of lost and found items.
Perform daily control and inventory of all keys and cell phones assigned to the Housekeeping Department upon arrival and departure of the shift.
Maintain records, prepare reports and do other administrative duties as requested.
Perform other related duties as assigned or required by the Executive Housekeeper or the Assistant Housekeeper.
Assist other areas/persons in Housekeeping as needed including the following: Room Attendants, General Cleaners, Inspectors, and others as requested by management.
Provide guest assistance, directions and information as requested.
Provide instruction and/or guidance for guest and employee safety in the event of fire or other emergency situations.