Housekeeping Clerk (Full-Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

2h•Onsite

About The Position

The clerk is to monitor communications through the Housekeeping Office and assist the department with daily housekeeping functions.

Requirements

High school diploma or GED required
Must be highly self-motivated and self-directed
Strong attention to detail
Possess strong written and verbal communication skills
Excellent interpersonal, customer service, team building and problem solving skills are required
Ability to handle multiple priorities in a fast-paced environment
Must be able to operate and I-Touch Handheld
Must be able to use a handheld radio for communication
Neat, professional appearance with excellent personal hygiene
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Knowledge of AS400, PROMUSP, LMS
Proficient in the use of Hotsos/REX programs
Proficient in the use of the Chargerback system
Knowledge of Harrah's employment policies, BBP Training and Risk Management

Nice To Haves

Two years housekeeping experience preferred

Responsibilities

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Answer incoming calls from both guests and internal departments with a warm friendly greeting
Dispatch guest requests to housekeeping personnel via the Hotsos system
Maintain a the lost and found databases in both the Hotsos and Chargerback systems and secure items for safekeeping until turned over to security
Responsible for all room attendant assignments, accounts for all rooms and makes room status information available to the front desk
Monitor and compare REX and LMS to ensure accuracy of the data in both systems
Utilize the REX system to complete all morning room assignments for GRA’s
Properly load the daily staff into the Hotsos System to ensure properly delivery of service orders
Monitor the Hotsos system to ensure all service orders are properly dispatching and ensure that staff members are responding in a timely manner, redirecting work orders in the system if one individual is overloaded.
Work with the QA team to ensure proper closing of section floors in both REX and LMS
Code REX assignments properly based on system orders from Hotsos
Work with the supervisory team to create and maintain daily reports for distribution to hotel management
Assist with the delivery of guest requests when needed
Clean rooms as needed and perform all related responsibilities of room attendant
Maintain a clean office environment
Use of proper radio etiquette
Maintain all radio and device logs and inventory for the department reporting discrepancies to leadership when discovered
Adhere to regulatory, departmental and company policies/procedures in an ethical manner