Housekeeping Attendant Lead

Marriott•Key Biscayne, FL

11d

About The Position

This role involves maintaining the cleanliness and condition of all common area spaces according to designated standards, using checklists. The attendant will identify and report maintenance issues, request repairs, and document outstanding issues. They will also complete required housekeeping paperwork and respond promptly to management requests. Additionally, the role requires serving as a departmental role model and mentor, ensuring compliance with company standards, policies, and regulations. This includes following all company and safety/security procedures, reporting hazards, completing safety training, and properly storing materials. Maintaining a clean and professional appearance, protecting company assets, and welcoming guests are also key aspects. The position involves developing positive working relationships, supporting team goals, and communicating professionally. Physical requirements include the ability to move, lift, carry, and place objects up to 55 pounds without assistance and over 55 pounds with assistance, push/pull a loaded housekeeping cart, reach overhead and below the knees, and stand, sit, kneel, or walk for extended periods. Fine motor skills, hand-eye coordination, and computer proficiency for data entry are also necessary. The role also requires visually verifying and interpreting written documents and performing other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than 1-year related work experience.
No supervisory experience.
None

Responsibilities

Use checklists to maintain cleanliness and condition of all common area spaces and meet designated standards.
Identify and report preventative or other maintenance issues in all common areas.
Request preventative maintenance or non-urgent repairs using appropriate method.
Contact the Residences office directly for urgent repairs.
Clean, maintain, and store cleaning equipment.
Document and report outstanding issues.
Complete required Housekeeping paperwork.
Respond promptly to requests from the Residences Management office.
Serve as a departmental role model or mentor; follow up to confirm employee compliance with company standards and policies and external regulations.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all Residence owners according to company standards; anticipate and address Residence owners’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.