Housekeeping Associate

Kasa • Detroit, MI

11d • Onsite

About The Position

Kasa is a tech-enabled hotel and apartment hotel brand and manager that partners with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations. They utilize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. The Housekeeping Associate will be part of the onsite team, responsible for cleaning guest rooms and common areas, providing outstanding service, and acting as an advocate for the hotel. This role is within the Portfolio Operations department, focused on ensuring a seamless in-unit experience for guests.

Requirements

• Extremely motivated team player with a desire to get things done!
• Must be effective in handling problems in the workplace including identifying issues in the hotel, and reporting to the Housekeeping Manager.
• Ability to be flexible, and pivot when necessary.
• Readily available and approachable for all guests while providing excellent guest service.
• Comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

Nice To Haves

• 1-2 years of experience in Housekeeping.

Responsibilities

• Perform daily cleaning, dusting, waxing, scrubbing, polishing, and servicing of guest rooms following hotel protocols.
• Replace bed linens, restock guest room supplies, and empty wastebaskets while reorganizing furnishings, drapes, and room accessories.
• Provide guests with required linens and amenities as per the guest room legend, maintain a uniform room arrangement as directed by the Housekeeping Manager and Supervisors, ensuring doors are closed and rooms locked.
• Report any observed damage, hazards, repair needs, or unauthorized individuals in designated areas promptly.
• Submit any discovered items from guest rooms, hallways, or hotel areas to the Housekeeping department's Lost and Found, noting the date, location, item description, and finder's name.
• Ensure cleanliness in corridors and service zones, promptly addressing tasks or directives assigned by Housekeeping management.
• Replenish and organize the cart at shift's end, preparing the linen closet for the following day's operations.
• Alert the on-duty supervisor or manager about any unusual circumstances, such as vacant luggage in a stay-over room, guests not requiring service, sleep-outs, or instances of smoking in rooms, promptly and accurately.

Benefits

• Kasa Travel Credit: Employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay for this role is $18.00. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed