Housekeeping Aide

Marriott•Washington, DC

8d•Onsite

About The Position

This role involves responding promptly to guest and inter-departmental requests, identifying and reporting maintenance issues, and posting caution signs. The Housekeeping Aide will also handle urgent repairs by contacting other departments, deliver guest requests, and set up furniture. Responsibilities include removing items from hallways such as debris, room service trays, unread newspapers, soiled linens, and trash, and transporting them to service areas. Additionally, the role requires cleaning, maintaining, and storing cleaning equipment, and adhering to all company policies regarding safety and security. This includes reporting maintenance problems, safety hazards, accidents, or injuries, completing safety training, and properly storing flammable materials. The position also demands maintaining a clean and professional appearance, upholding confidentiality, and providing excellent guest service according to company standards, including assisting individuals with disabilities. The role requires clear and professional communication, supporting team goals, and ensuring quality standards are met. Physical requirements include the ability to lift and move objects up to 55 pounds without assistance and over 55 pounds with assistance, push and pull loaded housekeeping carts, reach overhead and below the knees, and perform various movements like bending, twisting, pulling, and stooping. Visual inspection of tools and equipment, manipulation of objects requiring fine motor skills, and movement through narrow or elevated spaces are also necessary. The ability to move up and down a ladder, and to stand, sit, kneel, or walk for an extended period across an entire work shift is required. The company is an equal opportunity employer committed to diversity and inclusion.

Requirements

Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces.
Ability to move up and down a ladder.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to speak with others using clear and professional language.
Ability to maintain confidentiality of proprietary information.
Ability to ensure uniform and personal appearance are clean and professional.
Ability to follow all company and safety and security policies and procedures.
Ability to report any maintenance problems, safety hazards, accidents, or injuries.
Ability to complete safety training and certifications.
Ability to properly store flammable materials.

Nice To Haves

Experience in a luxury hotel environment.
Familiarity with St. Regis brand standards.

Responsibilities

Respond promptly to requests from guests and other departments.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Post caution signs.
Contact other departments directly for urgent repairs.
Deliver guest requests and set up furniture items in guest rooms as requested.
Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
Clean, maintain, and store cleaning equipment.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down a ladder.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Perform other reasonable job duties as requested by Supervisors.