Housekeeper

MCR • Round Rock, TX

9d • $16 - $17 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Home2 Suites Austin Round Rock. The role includes preparing and stocking the work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as directed by their supervisor, including work in storage rooms, public spaces, guest laundry, and room deep cleaning. All front- and back-of-house areas are expected to remain clean, safe, and organized.

Team members are expected to contribute to a welcoming guest experience by greeting guests warmly, using their names when possible, responding to concerns with hospitality and urgency, and supporting hotel groups and events. The role also calls for accurate and timely completion of operational checklists and shift handover reports, adherence to uniform and grooming standards, and clear, professional teamwork. Housekeepers may be asked to assist with cleaning guest rooms or public spaces beyond their usual assignments as business needs require.

The position requires a positive, service-oriented attitude; the ability to follow procedures, communicate clearly, listen to and resolve concerns, and work effectively in high-pressure situations; and the ability to meet the physical demands of housekeeping work. Employees must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The job description states that the employer may assign other related duties and that the employment relationship is at will.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time for each shift, follow scheduled clock-in/out procedures for shifts and breaks, and provide sufficient notice when calling out as directed by the supervisor.
• Must be able to meet the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive hand/wrist/finger motions, and lifting or carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Clean and prepare guest rooms, hallways, and public areas.
• Complete pre-cleaning duties, including stocking the assigned work cart with room supplies and tools.
• Attend the morning stand-up meeting.
• Fold and/or assist with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms per shift.
• Complete additional cleaning projects as assigned, including cleaning storage rooms, public spaces, guest laundry, and rooms requiring deep cleaning.
• Keep front- and back-of-house areas clean, safe, and organized.
• Greet guests warmly while working and support guest satisfaction through friendly service.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Communicate clearly and professionally and collaborate with other team members.
• Wear a clean, approved uniform and nametag and maintain required grooming standards.
• Follow scheduled clock-in, clock-out, and break procedures and provide sufficient notice when calling out, as directed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed