Housekeeper

Churchill Downs Incorporated•Owensboro, KY

26d

About The Position

The Housekeeper maintains cleanliness and hygiene throughout the gaming floor, public spaces, and employee areas, keeping them neat, safe, and sanitary for guests and staff. The role upholds high cleanliness and safety standards while providing professional guest service and helping create a welcoming, comfortable environment. The Housekeeper cleans bathrooms and public areas by dusting, vacuuming, mopping, and wiping surfaces; replenishes amenities; responds promptly to guest requests; and inspects areas for cleanliness and safety. The role also involves using cleaning chemicals and equipment safely, reporting maintenance issues, stocking and tracking cleaning supplies, following facility and emergency procedures, maintaining an organized work area, and meeting uniform and grooming standards. Other duties may be assigned. The position requires availability as needed, including nights, weekends, and holidays. Work may take place in an office or on a gaming floor, where noise may be loud and exposure to cigarette smoke is possible. The employee is regularly required to stand, speak, hear, use hands, and reach; may occasionally sit and lift or move up to 10 pounds; and needs close and distance vision, color and depth perception, and peripheral vision. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Strong attention to detail and commitment to cleanliness and hygiene.
Ability to follow verbal and written instructions accurately.
Effective time-management and organizational skills.
Ability to work independently or as part of a team, with minimal supervision.
Strong interpersonal and communication skills, including responding to guest requests professionally and in a friendly manner.
Ability to remain calm and courteous under pressure or in a fast-paced environment.
Basic understanding of cleaning chemicals and safety data sheets (SDS).
Dependability and a strong work ethic.
Flexibility to adapt to changing schedules or tasks.
Ability to obtain and maintain a valid Kentucky gaming/racing license.
Ability to stand, speak, hear, use hands, and reach with hands and arms regularly; sit occasionally; and occasionally lift or move up to 10 pounds.
Ability to meet visual requirements including close and distance vision, color and depth perception, and peripheral vision.
Availability to work when needed, including nights, weekends, and holidays.

Nice To Haves

High school diploma or equivalent preferred.
Prior housekeeping or custodial services experience, particularly in a hospitality or gaming environment, preferred.
Knowledge of cleaning techniques, equipment, and materials.

Responsibilities

Clean bathrooms and public areas, including dusting, vacuuming, mopping, and wiping surfaces.
Replenish amenities according to facility policies and guest expectations.
Clean and sanitize the gaming floor, lobby, bathrooms, hallways, and other public areas.
Respond promptly and professionally to guest requests for amenities or assistance.
Use cleaning chemicals and equipment properly and follow safety guidelines and procedures.
Promptly report maintenance issues, such as faulty equipment, broken furniture, or plumbing problems.
Regularly inspect bathrooms and public areas to ensure cleanliness and safety standards are met.
Follow facility policies and procedures related to cleanliness, safety, and sanitation.
Assist with stocking and inventory management of cleaning supplies.
Follow safety protocols, emergency procedures, and proper handling procedures for cleaning agents.
Keep the work area clean and organized.
Adhere to facility uniform and grooming standards.
Perform other duties as assigned.