Housekeeper

Hilton Grand Vacations•Orlando, FL

About The Position

As a Housekeeper, you will perform daily cleaning duties for an assigned slate of rooms, preparing rooms for guests according to standards and helping create a welcoming experience for guests and owners. The role involves communicating with dispatch, Team Members, and guests, responding professionally to reasonable complaints and requests, reporting damage or disturbances, and maintaining housekeeping equipment, tools, and supplies. Adaptability to varied shifts, including weekends and holidays, is required. Shifts run from 8:30 a.m. to 5:00 p.m. or 9:00 a.m. to 5:30 p.m.; the schedule is provided upon hire. Paid training is offered.

Requirements

  • Previous experience as a Cleaner or Housekeeper.
  • Ability to work with little supervision.
  • Customer Service experience.
  • Organizational and time management skills.
  • Adaptability to work varied shifts, including weekends and holidays.

Responsibilities

  • Communicate in a friendly and effective manner with dispatch, Team Members, and guests to support guest and owner satisfaction.
  • Prepare rooms for guests according to standards.
  • Notify superiors of damage, deficits, and disturbances.
  • Handle reasonable complaints and requests professionally and patiently.
  • Ensure appropriate maintenance of housekeeping equipment and tools.
  • Maintain inventory of tools and supplies used in housekeeping activities.

Benefits

  • Paid training
  • Family-friendly benefits
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