Housekeeper

MCR • Charlotte, NC

48d • $16 - $17 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Hampton by Hilton Charlotte Steele Creek, NC. The role includes preparing and stocking supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned by their direct supervisor, including work in storage rooms, public spaces, guest laundry, and guest-room deep cleaning. Front- and back-of-house areas must be kept clean, organized, and safe.

Team members are expected to provide friendly hospitality, contribute to guest satisfaction, communicate professionally, work collaboratively, follow checklists and procedures accurately, and maintain a clean approved uniform and professional grooming. The position may also require helping clean guest rooms and public spaces beyond the usual duties when needed. The role involves a varied schedule that may include evenings, nights, weekends, and holidays, and requires physical activities such as bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen effectively, understand and clarify concerns, and help resolve issues raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time for each shift and follow timekeeping and break procedures.
• Must provide sufficient notice when calling out, as directed by the supervisor.
• Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use guests’ names when possible, and provide friendly service while cleaning.
• Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
• Keep front- and back-of-house work areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
• Complete pre-cleaning tasks, including stocking the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep cleaning.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
• Clock in and out for breaks at the designated scheduled times.
• Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed