Housekeeper

MCR Hotels•Odessa, TX

15d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes completing pre-cleaning duties, stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and may complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned by the direct supervisor. Front- and back-of-house areas must remain clean, organized, and safe. All team members are expected to provide friendly hospitality, contribute to guest satisfaction, maintain clean workspaces, follow operational checklists, complete accurate and timely shift handover reports, wear an approved clean uniform and nametag, and work collaboratively. Housekeepers greet guests warmly while cleaning, respond to guest concerns with hospitality and urgency, and may assist with cleaning guest rooms or public spaces outside their usual duties as needed. The position requires working a varied schedule that may include evenings, nights, weekends, and holidays according to hotel demands. The employee must arrive and clock in on time, follow scheduled break procedures, and provide sufficient notice when calling out. The job involves sustained physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. The employer may assign other job-related duties. This job description does not create an employment contract and describes an at-will relationship.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands.
Must arrive and clock in on time for each shift, follow clock-in/out and break procedures, and provide sufficient notice when calling out.
Must be able to perform the essential functions of the job, including the described physical demands; reasonable accommodations may be made upon request, absent undue hardship.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and provide friendly service while cleaning.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, technology relevant to the role, and groups or events at the hotel.
Answer incoming calls using the approved greeting.
Keep front- and back-of-house areas clean, organized, and safe, and help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, or guest rooms as assigned by the direct supervisor.
Wear a clean, approved uniform and nametag, and remain well-groomed.
Communicate clearly, honestly, and professionally, and collaborate with team members to support guests and the workplace.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Clock in and out for breaks at the designated times and provide sufficient notice when calling out for a scheduled shift.
Perform other job-related duties as instructed by an authorized person.