Housekeeper

MCR • SeaTac, WA

44d • Onsite

About The Position

Residence Inn Seattle SeaTac Airport is seeking a Full Time Housekeeper. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. This includes completing pre-cleaning duties such as stocking the work cart, attending morning meetings, and assisting with laundry. The role requires thoroughly cleaning and restocking a required number of guest rooms per shift, as well as undertaking additional cleaning projects in storage rooms, public spaces, and guest laundry as assigned by a supervisor. All front and back of house areas must be kept well-organized and clean.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed to ensure the hotel is well-organized and safe.
• Greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Exhibit a Can Do Attitude, willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaborate with all Team Members at all levels to create a welcoming environment for guests and an effective, positive workplace.
• Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Perform additional cleaning projects as assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed.
• Ensure all front and back of house areas are well-organized and clean.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed