Housekeeper

MCR Hotels•Dublin, OH

15d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Hilton Garden Inn Columbus/Dublin. The role includes completing pre-cleaning duties, stocking room supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as directed by their supervisor. Front- and back-of-house areas must be kept clean, safe, and organized. The position follows MCR’s universal standards for cleanliness, friendly guest service, product consistency, and teamwork. Team members are expected to greet guests warmly, support guest satisfaction, handle challenging guest situations with hospitality and urgency, and help maintain hotel cleanliness as needed. They must complete checklists accurately and on time, provide accurate shift handover reports, wear a clean approved uniform and nametag, and communicate and collaborate professionally. The job requires a positive attitude, willingness to learn, ability to follow established procedures, and effectiveness in a fast-paced, high-pressure environment. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties regularly include stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned. Reasonable accommodations may be made for employees with disabilities absent undue hardship. The employment relationship is at will.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to perform the stated physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

Experience in hospitality, a service or consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, using their names when possible.
Contribute to guest satisfaction and address challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities, and awareness of hotel groups and events.
Keep front- and back-of-house areas clean, organized, and safe, pitching in to clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Complete pre-cleaning duties, including stocking supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned by the direct supervisor.
Communicate clearly and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Clock in and out for breaks at the scheduled times and provide sufficient notice when calling out for a shift.
Perform other job-related duties as assigned.