Housekeeper

MCR Hotels•Austin, TX

21d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes completing pre-cleaning duties, stocking room supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may complete additional projects such as cleaning storage rooms, public spaces, and guest laundry or performing room deep cleans. The role supports the hotel's standards for cleanliness, friendliness, safety, organization, and consistent service. Team members are expected to greet guests warmly while cleaning, contribute to guest satisfaction, follow operational checklists and procedures, communicate professionally, and work collaboratively across the hotel. A positive, service-oriented attitude and willingness to assist beyond traditional role boundaries are expected.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be punctual and follow the hotel's timekeeping and call-out procedures.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Complete pre-cleaning tasks, including stocking assigned work carts with room supplies and tools.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning, using guests' names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Follow operational checklists and complete them accurately and at designated times.
Provide accurate and timely shift handover reports as applicable.
Wear a clean approved uniform, nametag, and maintain grooming standards.
Communicate clearly, honestly, and professionally with team members.
Work collaboratively and assist with cleaning guest rooms and public spaces as needed.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the designated times.
Give sufficient notice when calling out for a scheduled shift, as directed by a supervisor.