Housekeeper

MCR Hotels•Ft Worth, TX

21d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. The role includes preparing and stocking the work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and may complete additional projects such as cleaning storage rooms, public spaces, guest laundry, and guest rooms during deep-cleaning activities. All team members are expected to support a clean, friendly, well-organized, and safe hotel environment. Housekeepers greet guests warmly while cleaning, contribute to guest satisfaction, maintain clean and organized workspaces, complete checklists accurately and on time, and communicate professionally with teammates. They may be asked to help clean guest rooms or public spaces beyond their usual assignments to meet hotel needs.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to perform the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist/hand/finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
Answer incoming calls with friendly service using the approved greeting.
Keep front- and back-of-house areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with the hotel team.
Complete pre-cleaning duties, including stocking assigned work carts with room supplies and tools.
Attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and guest-room deep cleaning.
Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
Clock in and out for breaks at the scheduled times and give sufficient notice when calling out for a scheduled shift.