Housekeeper

MCR Hotels•Alexandria, LA

13d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas in the hotel. The role includes completing pre-cleaning duties, stocking supplies and tools on the assigned work cart, attending morning stand-up meetings, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and complete additional cleaning projects as directed, including work in storage rooms, public spaces, guest laundry, and room deep cleaning. Front- and back-of-house areas must be kept clean, organized, and safe. All team members are expected to contribute to guest satisfaction, maintain a friendly and welcoming manner, follow operational checklists and handover procedures, wear a clean approved uniform and nametag, and work collaboratively. Housekeepers may be asked to help clean guest rooms or public spaces beyond their usual duties as business needs require. The position involves physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist movements, and carrying housekeeping items such as linens, trash, or vacuums. Reasonable accommodations may be made for employees with disabilities, absent undue hardship. The employer may assign other job-related duties; the role is at-will and does not create an employment contract.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for every shift and follow the stated clock-in and break procedures.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the required number of assigned guest rooms each shift.
Complete additional cleaning projects as assigned, including cleaning storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning and contribute to guest satisfaction.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate and collaborate professionally with team members.
Be willing to assist with cleaning guest rooms and public spaces as needed beyond traditional role duties.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and clock in and out for breaks as scheduled.
Provide sufficient notice to the supervisor when calling out for a scheduled shift.