Housekeeper

MCR Hotels•Troy, AL

21d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned by their direct supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities. All front- and back-of-house areas must be kept clean, safe, and well-organized. All team members are expected to provide friendly hospitality, contribute to guest satisfaction, and help maintain clean and safe hotel spaces. The position requires accurate completion of operational checklists, timely and accurate shift handover reports, professional communication, teamwork, and a willingness to help beyond traditional role boundaries as business and guest needs require. Team members must wear a clean, approved uniform and nametag and maintain grooming standards. The role involves regular physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Employees may be assigned other job-related duties by authorized personnel. Reasonable accommodations may be made for employees with disabilities absent undue hardship. Employment is at will; this document does not create an employment contract.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for each shift, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated times.
Must provide sufficient notice when calling out, as directed by a supervisor.
Must be able to perform the stated physical activities, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Prepare and stock the assigned work cart with room supplies and tools.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
Keep front- and back-of-house areas clean, safe, and well-organized.
Greet guests happily while cleaning and provide friendly service throughout their stay.
Complete operational checklists accurately and at designated times.
Prepare accurate and timely shift handover reports.
Communicate clearly, honestly, and professionally and collaborate with team members.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Follow schedules, clock-in and clock-out requirements, break procedures, and supervisor instructions.